Refund policy
Article 11 - Withdrawal
1. In accordance with the legal provisions in force, the purchaser has the right to withdraw from the purchase without any penalty and without specifying the reason, within the term of 14 days pursuant to art. 57 of Legislative Decree 206/2005 starting from the date of receipt of the products.
2. In the event of multiple purchases made by the buyer with a single order and delivered separately, the 15-day period starts from the date of receipt of the last product.
3. The user who intends to exercise the right of withdrawal from the purchase can send an email, indicating the order number and name of the user, to:
ceramichedisiciliapalermo@gmail.com
4. The buyer must also exercise the right of withdrawal by sending any explicit declaration containing the decision to withdraw from the contract or alternatively send the standard withdrawal form, as per Annex I, part B, Legislative Decree 21/2014 obligatory.
5. The goods must be returned to:
Via Cavour 111 -90133 Palermo
6. The goods must be returned intact, in the original packaging, complete in all its parts. Without prejudice to the right to verify compliance with the above, the site will refund the amount of the products subject to withdrawal within a maximum period of 5 days. The customer will have to bear the shipping costs of 15 euros for the collection of the goods at the same address used for delivery.
7. As foreseen by the art. 56 paragraph 3 of Legislative Decree 206/2005, amended by Legislative Decree 21/2014, the site may suspend the refund until receipt of the goods or until the buyer demonstrates that he has returned the goods.
8. The right of withdrawal will not apply if the services and products of La Bottega Della Ceramica are included in the categories of art. 59 of Legislative Decree 206/2005.
9. The site will refund using the same payment method chosen by the buyer during the purchase. In the case of payment made by bank transfer, and if the user intends to exercise his right of withdrawal, he must provide the bank details: IBAN, SWIFT and BIC necessary for the refund to be made.
1. In accordance with the legal provisions in force, the purchaser has the right to withdraw from the purchase without any penalty and without specifying the reason, within the term of 14 days pursuant to art. 57 of Legislative Decree 206/2005 starting from the date of receipt of the products.
2. In the event of multiple purchases made by the buyer with a single order and delivered separately, the 15-day period starts from the date of receipt of the last product.
3. The user who intends to exercise the right of withdrawal from the purchase can send an email, indicating the order number and name of the user, to:
ceramichedisiciliapalermo@gmail.com
4. The buyer must also exercise the right of withdrawal by sending any explicit declaration containing the decision to withdraw from the contract or alternatively send the standard withdrawal form, as per Annex I, part B, Legislative Decree 21/2014 obligatory.
5. The goods must be returned to:
Via Cavour 111 -90133 Palermo
6. The goods must be returned intact, in the original packaging, complete in all its parts. Without prejudice to the right to verify compliance with the above, the site will refund the amount of the products subject to withdrawal within a maximum period of 5 days. The customer will have to bear the shipping costs of 15 euros for the collection of the goods at the same address used for delivery.
7. As foreseen by the art. 56 paragraph 3 of Legislative Decree 206/2005, amended by Legislative Decree 21/2014, the site may suspend the refund until receipt of the goods or until the buyer demonstrates that he has returned the goods.
8. The right of withdrawal will not apply if the services and products of La Bottega Della Ceramica are included in the categories of art. 59 of Legislative Decree 206/2005.
9. The site will refund using the same payment method chosen by the buyer during the purchase. In the case of payment made by bank transfer, and if the user intends to exercise his right of withdrawal, he must provide the bank details: IBAN, SWIFT and BIC necessary for the refund to be made.