How can I be sure that I have placed the order correctly?

After making the payment for your order, you will receive a confirmation email with a list of the products purchased.

How can I see the status of my order? 

You can access your profile with your email to view your orders.  If you don't see any updates, it's because we are processing the purchased items.  In about 5 business days, your items will be ready to be shipped. Once ready, you will receive an email with shipping confirmation and the tracking code.

How can I track my shipment? 

Once your order has been shipped, you will receive an email and a text notification with the order details. You can track your shipment by clicking on the link provided in the email.

Can I change my delivery address after placing the order?

If your order has not yet been shipped, we can deliver to a different address as per your request. 

Please send an email immediately to ceramichedisiciliapalermo@gmail.com

What payment methods do you accept?

You can purchase on our website using a debit card, credit card, or cash on delivery. We also support PayPal, Apple Pay, and Google Pay. You can choose these payment methods at checkout.

How does cash on delivery (COD) work?

Paying with the cash on delivery option is easy. Just follow these simple steps: On the website, select the products you want to buy, add them to your cart, and then on the Payment and Order Review page, select Cash on Delivery (COD) as your payment method and click the "COMPLETE PURCHASE" button. Once approved, your order will be shipped. Once the courier delivers the order, you will need to pay them the full amount of the order in cash.

The cash on delivery payment method has a surcharge of +4 EUR

Is it safe to use my credit/debit card on this website?

We use third-party payment processing services to process all credit/debit card payment transactions. These payment intermediaries are PCI compliant, which is the highest level of certification standard ensuring that all cardholder data is stored, processed, and transmitted securely using industry-standard encryption technology.

Do you accept returns?

Yes, we accept returns subject to compliance with the following conditions: - The item must have been sold in our online store - The item must not have been used in any way - The item must have its original packaging with all tags etc. - The return or exchange request is made within 14 days of delivery. To request a return, please contact us by email at the following address ceramichedisiciliapalermo@gmail.com

How long will it take to receive my order?

Once you receive the shipping confirmation email, if it's a domestic shipment, you will receive your order within 2-3 business days.

For European shipments, delivery times are approximately 5-6 business days.

For international shipments, delivery times are approximately 7-12 business days.

Is shipping insured?

All our products are guaranteed to their destination.

If the ceramic arrives damaged, please send an email with photographs of the broken item. After analyzing the photos, we will reship your item.